Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you" or "your") and Struvo Digital Ltd ("Struvo Digital", "we", "us" or "our"), a company registered in England and Wales.

By accessing our website at struvodigital.co.uk, creating an account, signing a service agreement, or using any of our products or services, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must not use our services. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to update these Terms at any time. Continued use of our services after any such changes constitutes your acceptance of the new Terms.

2. Our Services

Struvo Digital provides AI-powered automation and digital services to UK small and medium-sized businesses. Our services include, but are not limited to:

• AI Receptionist: 24/7 automated call answering, appointment booking and message-taking powered by AI voice technology.
• AI Chatbot Builder: Custom chatbot development and deployment for websites and messaging platforms.
• Workflow Automation: Integration and automation services using platforms such as Zapier, Make (Integromat) and custom-built pipelines.
• AI Lead Generation: Automated outbound prospecting, data enrichment and lead qualification services.
• Website Design & Build: Design and development of conversion-focused websites for small businesses.
• AI Data Insights: Dashboard creation, data visualisation and AI-assisted forecasting tools.
• Autonomous AI Agents: Multi-step task automation using AI agent frameworks.
• AI Sales Outreach: Personalised email sequence creation and automation for sales teams.

The specific scope of services provided to you will be set out in your individual service agreement or order form. We reserve the right to modify, suspend or discontinue any service with reasonable notice.

3. Payment Terms

The following payment terms apply to all Struvo Digital services unless otherwise agreed in writing:

• Billing cycles: Services are billed on a monthly or annual basis, as selected at the time of purchase. Annual plans are paid in advance.
• Invoice payment: Invoices are due and payable within 30 days of the invoice date unless otherwise specified in your service agreement.
• Late payment: Late payment may result in the suspension of services. We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• VAT: All prices quoted on our website and in proposals are exclusive of VAT. VAT will be added at the prevailing UK rate where applicable.
• Price changes: We reserve the right to change our pricing. We will provide at least 30 days' written notice of any price increase affecting your subscription.
• Refunds: Fees paid for completed work or consumed services are non-refundable unless otherwise agreed in writing or required by applicable law.

4. Free Trial

We offer a 14-day free trial for eligible Struvo Digital services, subject to the following conditions:

• No credit card required: You can start your free trial without providing payment details.
• Trial period: The free trial period is 14 calendar days from the date of activation.
• Conversion to paid subscription: If you wish to continue using the service after the trial period, you will need to select a paid plan. If you have provided payment details, your subscription will begin automatically unless you cancel before the trial ends.
• One trial per business: Each business is eligible for one free trial per service. We reserve the right to deny trial access to businesses or individuals who have previously held a trial or subscription with us, or where we suspect abuse of the trial offer.
• Trial limitations: Certain advanced features may not be available during the trial period. We reserve the right to modify the features available in the trial at any time.
• Data after trial: If you choose not to continue, we will retain your data for 30 days following the end of your trial, after which it may be deleted. You can request immediate deletion by contacting us.

5. Intellectual Property

The following intellectual property provisions apply to all Struvo Digital services:

• Our IP: Struvo Digital retains full ownership of all intellectual property rights in our software, systems, methodologies, processes, tools, templates and documentation. Nothing in these Terms transfers any IP rights to you.
• Your IP and data: All data, content and materials you provide to us ("Client Materials") remain your property. You grant us a limited, non-exclusive licence to use Client Materials solely for the purpose of delivering services to you.
• Work product: Unless otherwise agreed in writing, deliverables such as website designs, automation workflows and chatbot configurations created specifically for you are licensed to you on a non-exclusive basis for your business use. Full ownership transfer requires a written agreement.
• Restrictions: You may not copy, modify, reverse-engineer, decompile or create derivative works from our software or systems without prior written consent.
• Feedback: Any feedback, suggestions or ideas you provide regarding our services may be used by us freely and without obligation to you.

6. Confidentiality

Both parties acknowledge that during the course of the relationship, each may disclose confidential information to the other. Each party agrees to:

• Keep all confidential information of the other party strictly private and confidential.
• Not disclose confidential information to any third party without prior written consent, except to employees, contractors or advisors who have a need to know and are bound by equivalent confidentiality obligations.
• Use confidential information solely for the purpose of performing obligations or exercising rights under these Terms.
• Take reasonable precautions to protect the confidential information, applying at least the same standard of care used to protect its own confidential information.

These obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party.
• Was already known to the receiving party at the time of disclosure.
• Is independently developed by the receiving party without reference to the confidential information.
• Is required to be disclosed by applicable law, regulation or court order, provided that the disclosing party is given reasonable prior written notice where permitted.

Confidentiality obligations survive termination of these Terms for a period of 3 years.

7. Limitation of Liability

To the fullest extent permitted by applicable law, the following limitations apply:

• Cap on liability: Struvo Digital's total aggregate liability to you for any claims arising out of or in connection with these Terms or our services — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the total fees paid by you to Struvo Digital in the 3 calendar months immediately preceding the event giving rise to the claim.
• Exclusion of indirect losses: Struvo Digital shall not be liable for any indirect, incidental, special, consequential or punitive losses or damages, including but not limited to: loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of data, or reputational damage, even if we have been advised of the possibility of such losses.
• Service availability: We do not guarantee that our services will be uninterrupted, error-free or available at all times. We shall not be liable for any losses arising from service downtime, except where caused by our gross negligence or wilful misconduct.
• AI outputs: AI-generated outputs (including call transcripts, chatbot responses and automated messages) are provided without warranty. You are responsible for reviewing and approving AI outputs before acting on them.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

8. Termination

Either party may terminate a service agreement in accordance with the following provisions:

• Notice period: Either party may terminate these Terms or any service agreement by providing 30 days' written notice to the other party. Notice must be given in writing to the email address on file.
• Immediate termination by us: We may terminate your access to our services immediately and without prior notice in the event of: (a) material breach of these Terms that you fail to remedy within 14 days of written notice; (b) non-payment of any overdue invoice; (c) insolvency, bankruptcy or appointment of a liquidator; or (d) conduct that we reasonably believe causes harm to other clients or to Struvo Digital.
• Effect of termination: Upon termination, your right to access and use our services will cease immediately. Any outstanding fees become immediately due and payable.
• Data following termination: Following termination, we will retain your data for 30 days to allow for any data export requests. After this period, your data may be permanently deleted from our systems, subject to our legal retention obligations.
• Survival: Clauses relating to payment, intellectual property, confidentiality, limitation of liability and governing law shall survive termination.

9. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

Before commencing any formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days following written notice of the dispute.

10. Contact

For all legal and contractual enquiries relating to these Terms of Service, please contact us:

• Email: hello@struvodigital.co.uk
• Subject line: Please use "Legal Enquiry – Terms of Service" in the subject line for prompt handling.
• Post: Legal, Struvo Digital Ltd, Bristol, United Kingdom

We aim to respond to all legal enquiries within 5 business days.

If you have a general support query rather than a legal matter, please visit our Contact page or check our FAQ for faster assistance.